FAQ.

General FAQ

Q. What options for delivery are there?

Contact Less Pick Up
Free contactless pickup at the brewery for all web orders (simply select in-store pickup and it will be waiting at our retail store). Orders are generally ready for pick up within 20 minutes, seven days a week, before 6 pm. If you have not received a confirmation to pick up, please call ahead.

Postage
Ontario-wide shipping via Canada Post (rates of shipping decided by Canada Post). Please note due to Canada Post restrictions, you will have to pick it up from the closest Post Office.

Home Delivery
All home deliveries are handled by our trusted third-party partner, GopherIt Deliveries

Ottawa Home Contactless Delivery - 20 KM range around the brewery. This does not include Quebec.

The third-party service delivers EVERY FRIDAY afternoon between 12:00pm - 6:00pm.  Orders in by 5:00pm on Thursdays will be delivered on Friday.  Orders placed 5:01pm or after will be added to the following Friday's deliveries.

Please note this service is provided by a third party GopherIt Deliveries. They do not enter apartment buildings and you will have to collect your order from the lobby.  Please ensure you have your ID on hand when collecting your orders.

If you wish to confirm that we deliver in your area, or have any questions/feedback, please reach out to us by emailing our Retail Manager Andrew (andrew@btpbeer.com).

IMPORTANT: Someone of legal drinking age must be there to receive the order. We can not legally leave alcohol in your garage or behind x,y,z.

Q. Where do you ship to?
A. We are legally permitted to ship to all corners of Ontario.

Q. How long does shipping take? And how often do you send out shipments?
A. Beer usually takes 2-4 days to arrive in major urban areas, and 5+ days for destinations outside of those. We ship every Monday and Thursday with a cut-off at 2 pm when we get our pick-up.

Q. What’s available in the online shop right now?
A. Go check out what is available via this link.

Q. Can I purchase beer online and pick it up in-store?
A. Yes! You sure can. Make sure you have your order available to show staff upon arrival.

Q. Do the physical and online stores have different stock?
A. Ideally, no. Sometimes if our stock is low in retail, we will set the website to unavailable or sold out. This is to allow us better control of inventory and to not disappoint consumers. If you wish to check for a particular beer, please reach out to Retail. 

Q. Will the shipping process have any detrimental effect on the beer?
A. No. We store the beer in optimal conditions and then it will make a quick trip across the province with Canada Post. We do recommend storing beers in the fridge upon receiving them.

Q. I’d like to order some merchandise along with my beer. Can you ship them all together? 
A. Yes.

Q. What happens if one or more beers are broken/damaged?
A. Get in touch with us immediately! Send us a photo to help us figure out what happened, and we’ll be happy to send you a replacement or give you a store credit. Please reach out to Retail. 

Q. How do you check that online shop customers are of legal drinking age?
A. This is something that Canada Post takes care of for us. Every beer order legally requires a signature and ID check before being released. And FYI, the name on the order and the name of the person receiving it must match!

RETAIL FAQ's

Q. How can I find out which beers you have available at any given time?
A. This website is a great place to check to see what is available. You can also follow our social media channels to stay up to date. Still can't find what you are looking for? Reach out with an email to Retail

Q. Is your website up to date?
A. The website is accurate and is updated once a day. However, if a beer sells out midday the website can be off for a half an hour or so. In cases of special releases that sell quite rapidly, we also do our best to give updates on social media.

Q. How long has the Beyond the Pale Brewing Company facility/tasting room been open?
A. We began brewing in 2012, at our original location on Hamilton Avenue, Ottawa and after a series of small expansions, we were able to fully move to our lovely BTP HQ at City Centre Avenue, Ottawa in the summer of 2016. We have then gone onto open a 15 tap taproom, a patio and a fully operational restaurant by 2019. We are continually growing and expanding. To stay up to date be sure to follow our social media channels. 

Q. Do you offer tours?
A. Yes. A lot of our tours are handled by a local business in town called Brew Donkey.

If you are interested in hosting a BTP only tour please reach out to Retail. Please give us enough time to organize staff, insurance etc. for these tours.

Q. My favourite BTP beer is [beer here]. You don’t have it right now but I need it more than anyone else needs it. When can I expect its return and can you send me a personal notification?
A. Even though the brewery facility allows us to create larger volumes of your favourite beers, we likely won’t have every brew on offer. Beers like a special release or barrel-aged, might only come out once a year. Most other beers will make appearances quite frequently, and a great way to get the heads up of what is coming, is by turning on notifications to our Instagram account.

Q. Can I buy your merchandise online?
A. You sure can. Be sure to check back often as we update and change stock constantly.

Q. Do you take your bottles back?
A. Unfortunately at this time we no longer take back the old bottles. We do not charge deposits on these so please but your bottles out for recycling.

Q. Do you sell single kegs to patrons?
A. Sometimes depending on work load, brewing schedule etc. Please reach out to Retail to ask what is available and have a read here: Home Kegs.

Q. Do you sell or fill growlers?
A. No. Following the COVID-19 Pandemic we have stopped using Growlers permanently.

Q. I love the labels so much – who designs those beautiful things?
A. We have worked with a lot of talented teams, companies, artists and staff over the years. If you have certain label in mind reach out and ask. We are more than happy to share the info.

Refunds FAQ

Q. X, Y, Z doesn't seem right?
A. Any issues what so ever reach out to Retail and we will happily assist you.

Q. Refunds, errors or Damage.
A. Reach out to our team via Retail. And we will assist you to fix the issues as quick as possible.

Taproom FAQ

Q. Do you take reservations?
A. Yes. Please reach out to us via Reservation.

Q. Is your food produced by Smoque Shack?
A. Yes. We have teamed up with this amazing local business to provide great, tasty food for the taproom. This new adventure is under the name Beyond the Pale - Smoque House.

Q. Do you have gluten free options? What can I drink that isn’t water?
A. No worries. We offer a selection of wines and ciders on tap. Just reach out if you need a more in-depth answer. Or speak with your server.

Q. Do you serve wine/spirits?
A. Yes. We have a great selection of beer, wine, cider and soft drinks.

If your question has not been answered please reach out to Retail via email.